AWS availability zone issues in UAE, me-central-1, affecting Emedgene

Incident Report for Emedgene

Update

We are continuing to work on a fix for this issue.
Posted Mar 02, 2026 - 10:23 UTC

Identified

We are currently experiencing a service degradation and are actively trying to resolve the issue. Please keep monitoring this page for updates or contact Technical Support at techsupport@illumina.com.
Posted Mar 02, 2026 - 01:03 UTC
This incident affects: Middle East (UAE - Version 36, UAE - Version 37, UAE - Version 38, UAE - Version 39).
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